Support

• Email: support@riffina.com
• Please use the email address on your Riffina account, so we can find it.
• For a problem with a song, tell us the song’s title and what went wrong.

• 1 credit makes 1 Standard song.
• If a song fails, its credits come back to your account automatically. You don’t need to ask.
• The free welcome credit is for personal use.
• Paid credits aren’t on sale yet. Once they are, purchases made through Apple or Google are refunded through those stores. [TO CONFIRM: refund process for paid credits]

In the app (iPhone or iPad): open the Me tab, tap Delete account, and confirm.

On the web: sign in and go to riffina.com/studio/account. Under Delete account, type DELETE and press Delete my account.

What gets deleted:

• Your Riffina account.
• Your songs and every version of them.
• Your artists and their cloned voices.

This can’t be undone. The music engines that made your songs may keep their own copies; deleting your Riffina account doesn’t remove those. Reports you filed are kept, but without your name.

Can’t sign in? Email support@riffina.com from the address on your account with the subject “Delete my account”, and we’ll delete it for you. [TO CONFIRM: how we confirm it’s you, and how long it takes]

Every song in Riffina is labelled as AI-generated. If a song is offensive or harmful, sounds like a real person, copies an existing song, or is a problem for another reason:

• Open the song and choose Report in the app, or Report this song on the web, then pick a reason.
• Or email support@riffina.com with the song’s title and what’s wrong.

We review reports and take down content that breaks our Terms within 48 hours. [TO CONFIRM: takedown process]

If you believe something on Riffina infringes your copyright, email support@riffina.com with the subject “Copyright notice” and include:

• Your name, postal address, phone number and email.
• The work you believe is being infringed.
• Where the material is on Riffina (for example, the song’s title and a link or screenshot), with enough detail for us to find it.
• A statement that you believe in good faith the use isn’t authorised by you, your agent, or the law.
• A statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorised to act for the owner.
• Your physical or electronic signature.

We’ll remove or disable the material and let the person who posted it know. If they believe it was removed by mistake, they can send us a counter-notice at the same address. We close the accounts of people who repeatedly infringe. [TO CONFIRM: registered DMCA agent, counter-notice process, repeat-infringer policy, and EU notice-and-action process]

Read our Privacy Policy and Terms of Service.